Deepdesk - The Best Autocomplete and Intelligent Suggestion Platform
Deepdesk is a fast, reliable, and efficient autocomplete and intelligent suggestion platform that combines all of the features a contact center needs to win back the quality time spent in conversations and improve productivity. It connects customers and agents in meaningful conversations through AI-powered, personalized suggestions that save time and enhance customer experience.
Autocomplete and Intelligent Suggestions
Every time your customers type in their messages, Deepdesk is available and takes care of the rest. It works instantly and makes suggestions for the next part of your customers' messages based on their messages. Whether they want to complete a purchase or check on the status of a service, It also can suggest the right content and help agents resolve customer problems in a way that saves them time.
Personalised Suggestions
The Deepdesk Suggestion Engine uses what you have said in the past, and what you are about to say, to generate suggestions. This means your messages and replies are more relevant, making customers happier and resulting in better service quality.
Autoflows and Solution Suggestions
As customers speak, Deepdesk is able to recommend solutions, based on your customer’s situation and his previous questions and answers. The suggestion contains a suggested solution as well as an autoflow event, so the customer doesn’t have to complete a flow.
The solution suggestions are available in the Autocomplete interface. Just make the flow available for the customer and the solution suggestion will appear. Your customers will love you for it.
Enterprise Recommendation Studio
The Recommendation Studio allows agents to review the personalized suggestions made by Deepdesk.
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